At WeCoss, we want you to be completely satisfied with your purchases. If for any reason you are not, you may return the product under the following terms:
1. Right of Withdrawal
- In accordance with applicable legislation (Law 2251/1994), you have the right to withdraw from your purchase within 14 calendar days from the date of receipt of your order.
- To exercise your right, you must complete the Return Form available on our e-shop.
2. Return Conditions
- The product must be returned in its original condition, without having been worn, washed, or damaged.
- The product tag/label must be attached and not removed.
- It must be accompanied by all necessary documents (receipt/invoice) and its original packaging.
- Returns are not accepted for products that have been used or for items that, for hygiene reasons (e.g., underwear, swimwear), cannot be returned.
3. Return Procedure
- Complete the Return Form available on our e-shop.
- Carefully package the product to avoid damage during transport.
- Send the parcel to the following address: Michali Karaoli 11, Nea Chalkidona, Athens 143 43].
4. Return Shipping Costs
- Return shipping costs are borne exclusively by the customer, unless the product is defective or the wrong product was delivered.
5. Refunds
- After receipt and inspection of the product, the refund will be completed within 14 calendar days, using the same payment method you used for your order.
6. Exchanges
- If you wish, you may request an exchange for another product, provided that it is available.
